Benefits

Tabernae minimizes risk and maximizes value by examining your business objectives, risk tolerance, timing constraints and commitments. Tabernae determines the right solution blend for you and your situation. The team is firmly equipped to strategically assess your variables and recommend a plan of action. Tabernae helps you develop and successfully execute a blended solution strategy.       Cost Savings Customer Satisfaction and Brand Equity Guaranteed Service Level Agreement (SLA)
Cost Savings
Companies are considering the advantages of outsourced, offshore services as they face both increasing business performance pressures and customer expectations, along with diminishing customer loyalty. To help drive better revenue, margins and profits, companies with significant outsourcing experience — as well as companies that have never outsourced are evaluating the offshore options.
Tabernae cost-consciously combats your internal inefficiencies and inconsistencies by providing:
Guaranteed cost reduction with peace-of-mind Reliable, risk-free business continuity Flexibility (account management and pricing) Scalable capacity to specific needs Comprehensive offshore entry and exit plan Defined workforce realignment plan Minimized risk with maximized cost benefits.
Customer Satisfaction and Brand Equity
Many global companies focus on their core product or service mix – not running a world-class customer care organization. It is extremely difficult and sometimes distracting to make the investments required to stay ahead of rapidly changing customer needs and at the same time protect brand equity. At Tabernae, customer care is our core focus and competency. We have invested in Tabernae Offshore Services to help clients promote and protect their brand through world-class customer care: Our proficiencies and leading technologies allow you to focus on your core strengths Our investment in state-of-the-art technologies and processes that are delivered in packages that suit your specific needs Our pursuit of new acquisitions to handle even more customer interactions for you.
Guaranteed Service Level Agreement (SLA)
Our clients have clear business-related goals when choosing an offshore program for customer management and Tabernae has a rich history of delivering upon such agreements with its clients. When devising such an agreement, Tabernae and the client outline specific goals related to customer satisfaction, average handle time, and call resolution, among others. Performance is then monitored on a regular basis and goal adjustments are made to ensure that the terms of the SLA are met.
Customer Benefits
Dedicated infrastructure The hardware and software can be replicated and upgraded in synchronization with the customer's setup. Dedicated and isolated infrastructure can help protect the intellectual property of the customer. Scalable resources Tabernae can draw upon its multi-skilled resources depending on the requirements. This enables the product vendor to utilize resources for only the time they are needed. The company can transfer technological knowledge gained from other projects, thereby reducing the risk of failure when introducing new technologies into the product. Tabernae also allocates a few dedicated resources to the product to ensure long-term continuity. Well-defined processes Delivering quality products goes a long way in reducing future costs. The approach is to prevent faults rather than detect and rectify them. Tools and methodologies to manage configurations, releases, feature prioritization and defect tracking are established and tested in projects for many software product vendors. Offshore delivery model Companies can take advantage of the time differences to decrease the elapsed development time, in turn bringing the products to market in shorter time scales. Tabernae has learnt from experience to effectively utilize this time difference. The company has well-defined client communication and issue resolution mechanisms to ensure consistency in understanding of requirements, effective project management in multiple locations, and better coordination between the customer and Tabernae.
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